Title: Standalone and Network License Errors and their Resolution  
Owner: Ondrej
Creator: Ondrej Feb 13, 2013
Last Changed by: Amna Jul 07, 2025
Tiny Link: (useful for email) https://web.wiki.csiamerica.com/wiki/x/g40e
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Technical Knowledge Base (5)
    Page: Error codes and descriptions
    Page: Network License (conventional)
    Page: Network license (web-activated)
    Page: Standalone License (conventional)
    Page: Standalone license (web-activated)
Hierarchy
Children (14)
    Page: Error 10 - license not found though LM servers are running
    Page: Error 11 - user-defined license not found, level defined in level.txt or program.ini file not found
    Page: Error 17 - LM servers are not running
    Page: Error 19 - failed to add license
    Page: Error 20 when updating license
    Page: Error 75 when checking out license
    Page: Error 84 when installing authorization code for remote machine
    Page: Error 92 when adding license
    Page: Error 'Port 80 (or 443) is not responding' when running activation tool for web-activated licenses
    Page: Program is periodically not responding when getting the network license
Labels
Global Labels (2)
Time Editor  
Jul 07, 2025 17:08 Amna View Changes
Oct 19, 2022 13:52 Ondrej View Changes
Feb 08, 2019 16:28 Amna View Changes
Migrated to Confluence 5.3
Feb 08, 2019 16:28 Amna View Changes
Feb 06, 2019 20:15 Amna  
Outgoing Links
External Links (3)
    https://wiki.csiamerica.com/display/kb/%3AVLSrevokeByPermis…
    https://wiki.csiamerica.com/download/attachments/8094562/Se…
    sentinelrms.safenet-inc.com/RMSDocumentation/Vendor/Subsyst…
Technical Knowledge Base (10)     Page: Error 84 when installing authorization code for remote machine
    Page: Error 20 when updating license
    Page: Error 'Port 80 (or 443) is not responding' when running activation tool for web-activated licenses
    Page: Sentinel RMS License Manager
    Page: Error 17 - LM servers are not running
    Page: Application data directory, program .ini files and other configuration files
    Page: Error 92 when adding license
    Page: Error 10 - license not found though LM servers are running
    Page: Error 11 - user-defined license not found, level defined in level.txt or program.ini file not found
    Page: Error 75 when checking out license