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This article provides some tips how to troubleshoot and resolve problems with the program running slow or freezing.

Troubleshooting instructions

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If the slowness remains after checking out the network license, it is caused by environment of the local machine. You can try restarting the machine (to kill all processes that might not be in use), temporarily disable antivirus to avoid a possibility of the antivirus interfering with the program, etc. to determine the cause of the slowness. Also make sure that models that are run are stored on the local machine and not on a network drive.

If only specific models are affected, please create a support ticket in the Customer Support Portal, upload your model for further investigation and described in detail what triggers the slowness.

See also