The error 75 occurs when checking out a commuter license. Error can occur when an issue with the Sentinel RMS License Manager cannot be recovered automatically or if there is an issue with persistence files/registry on the client machine. Persistence data may also becomes corrupted when different versions of client and server are used together in a mixed environment.
On this page:
| Table of Contents |
|---|
Overview
There are two possible methods to resolve this error. Please try the first option before requesting a cleaning file for the second option.
...
- You must be logged into the server machine as Administrator to run the license cleaning utility, lsclean.exe.
Run a command prompt explicitly as Administrator (this is a right-click option):
Change the folder to the C:\Program Files...\Computers and Structures\Sentinel RMS [8.5 or higher] Utilities folder and enter the following command:
Code Block lsclean -fixsercom
- Review the Clean.LOG file created in the Utilities folder (C:\Program Files...\Computers and Structures\Sentinel RMS [#] Utilities) and then try to check out the commuter license on the client machine again.
...
Only request a cleaning file if the Fixsercom method above did not resolve Error 75. To request a cleaning file, please email the following information to license@csiamerica.com:
...
| Info | ||
|---|---|---|
| ||
As an alternative process, go to Administrative Tools, run Services, then stop or start the Service "Sentinel RMS License Manager". |
| Show if | ||
|---|---|---|
| ||
Related Emails:
Related Incidents:
|
See also
...