Info
This page describes errors and suggestions for their resolution.

Installation errors

Installation errors are listed as follows:

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Install the program on a vanilla test computer. Then copy the Computers and Structures folder from that computer over to the production computer that it needs to be installed on. Then run the installer on the production computer.
Try logging in as Administrator or Domain Administrator and then run the installation with the Administrator or Domain Administrator's rights.

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Error # 1722

Error Message: Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.

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This error occurs either when another user is running the software, or when the software license has expired. To resolve expiration, submit a new license request with CSI Licensing.

Error # 20 indicates that a request to update the license has failed. The cause and resolution of this error is described in the Error 20 when updating license article.

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SAP2000 error # -32 corresponds to Windows error code # 32. This is a sharing violation most likely due to the file in question being used by another process. This error should be resolved by closing all other programs that may be using the file, or by restarting the computer. Additional details may be found on the Windows System Error Codes
page.

Error Message: Error 41: Allocate Error # 41

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Info
For products released prior to 2/4/2014, ports 8080 and 8443 were used instead of ports 80 and 443. If you are using products released prior to 2/4/2014, please upgrade to the latest version as ports 80 and 443 are typically opened on most systems by default.

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