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Installation errors are listed as follows:
Error # 1721
General comments
This error is typically caused by registry entries becoming corrupted during the installation and can be resolved by running a FixIt tool from Microsoft. Another approach to resolve this error is to uninstall previous versions of the software (including any evaluation versions that may have been installed), rebooting the machine and performing new installation after the reboot.
Suggested resolution when this error is triggered by copying StandaloneKey.exe.config file during installation
If, in SAP2000 or CSiBridge V17, this error generates the following error message, you can try the suggested resolution listed below (please note that issue should be fully resolved for SAP2000 and CSiBridge V18 and higher):
Error message:
- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: BackupConfigFile, location: C:\Program Files (x86)\Computers and Structures\SAP2000 17\CSiLicensing\, command: "C:\Windows\SysWOW64\cmd.exe" /c "copy StandaloneKey.exe.config StandaloneKey.exe.config.backup"
Troubleshooting:
- Install the program on a vanilla test computer. Then copy the Computers and Structures folder from that computer over to the production computer that it needs to be installed on. Then run the installer on the production computer.
- Try logging in as Administrator or Domain Administrator and then run the installation with the Administrator or Domain Administrator's rights.
Error # 1722
Error Message: Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
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- ETABS Error section
Overflow error means that a calculation occurred that generated a number larger than can be handled by the CPU, such as division by near zero or some other math function.
Usually this occurs in the graphics and is of no concern.