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  1. You must be logged into the server machine as Administrator to run the license cleaning utility, lsclean.exe. 

  2. Run a command prompt explicitly as Administrator (this is a right-click option):

  3. Change the folder to the C:\Program Files...\Computers and Structures\Sentinel RMS [8.5 or higher] Utilities folder and enter the following command:

    Code Block
    lsclean -fixsercom

  4. Review the Clean.LOG file created in the Utilities folder (C:\Program Files...\Computers and Structures\Sentinel RMS [#] Utilities) and then try to check out the commuter license on the client machine again.

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