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The error 75 is actually a stuck situation from where RMS cannot be recovered automatically and a cleaning is required. A stuck situation might arise when the target system is tempered by deleting persistence files/registry. However there are also certain situations where the persistence becomes corrupted when different versions of client and server are used together in a mixed environment.

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h1. Overview

To resolve this error, please contact CSI Licensing Department and request a cleaning file to be generated. Follow the instructions provided below for which information needs to be submitted to generate the cleaning files and how to apply the cleaning file.

h1. Requesting cleaning files

Please email the following information to license@csiberkeley.com so that our licensing department can generate the cleaning files for the client machine and the server:

* Company name
* Customer number
* Contact name
* Contact email
* Disk ID locking code for the Client machine
* Disk ID (or Computer ID, if the license is locked to a USB key) locking code for the License Server
* Name and version of the program you are using

Disk and Computer ID locking codes can be obtained by running, As Administrator, the echoid.exe utility located in the program installation folder. Once we receive this information, we will send you the cleaning files along with instructions how to apply them. The instructions are also provided in the following section.


h1. Applying cleaning files

Once we process your request, you will receive the following files by email:

# For systems running Windows 7 or Vista, log on as Administrator of the domain to use the cleaning utility. The DOS window must also be Run as Administrator, which is a right-click option.
\\
# *Clean the Laptop*. Unzip the attached file to a directory on the laptop. From the DOS window, go to this directory, then enter the following command:
\\
{code}
Lsclean laptop
{code}
\\
# *Clean the Server*. Ensure that no licenses are in use, then Stop the License Manager server program. Unzip the attached file to a directory on the server. From the DOS window, go to this directory, then enter the following command:
\\
{code}
Lsclean server
{code}
\\
# Start the License Manager server program.
\\
\\
{info}
*NOTE:* The RMS License Manager 8 server program is started or stopped through the following process:
\\
# Run “loadls.exe”, which is located as follows:
\\
*For 32-bit systems:*
\\
{code}
C:\Program Files\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT
{code}
\\
*For 64-bit systems:*
\\
{code}
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS LicenseManager\WinNT
{code}
\\
# Select Remove to stop the program, or Add to Start the program.
{info}


{info}
*NOTE:* As an alternative process, go to Administrative Tools, run Services, then stop or start the Service “Sentinel RMS License Manager".
{info}


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*Related Incident:*
* {incident:no=46708|comment=Request cleaning file dated for 24th July 2012}
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h1. See also

* [kb:Commuter license]