Page Comparison

This pages provides responses to Frequently Asked Questions (FAQ) related to [Conventional Licensing|kb:Conventional licensing].

{on-this-page}

h1. License installation

h2. Can I run software on multiple computers with the same standalone license?

*Answer:* This option is available only for [licenses|kb:lservrc - license file] [locked|kb:Locking code] to a Computer ID ([USB key|kb:USB key]). If your license is locked to a USB key, the same license may be used on multiple computers by copying the license file and then moving the USB key to activate the software on another computer.

{hidden-content}
*Related Incident:*
* {incident:no=46516|comment=Installation on second computer}
{hidden-content}


h2. Why can I not add the network license to the License Manager Server?

*Answer:* This may be attributed to one of the following reasons:

* The [license manager server|kb:License server] [locking code|kb:locking code] is wrong and it does not match the locking code of the license file. You can use the [echoid.exe|kb:echoid.exe] or [wechoid.exe|kb:echoid.exe] utilities to determine the locking code of the server and [lsdecode.exe|kb:lsdecode.exe] to determine the locking code of the license file. The two locking codes should match.

* The server is running an older version of the [License Manager Server (LMS)|kb:Sentinel RMS License Manager] than for which the license was made. Please refer to the [Error 92 when adding license|kb:Error 92 when adding license] article for additional details.

h2. When Wechoid.exe is run, why is the Computer ID check box disabled, or when Echoid.exe is run why is Locking Code #2 given as zero?

*Answer:* Although the hardware key is attached, this problem may still arise due to one of the following reasons:

* The Sentinel System Driver needs to be installed. [Please refer to the "USB key > Key driver" wiki article for additional information.|kb:USB key#Keydriveranditsinstallation]

* The latest version of the driver needs to be installed. [Please refer to the "USB key > Key driver" wiki article for download location for the latest key driver.|kb:USB key#Keydriverkey#kb:USB key#Keydriveranditsinstallation]

Please note that when running the installation for the driver for a USB key, the key should not be attached to the computer.

h1. License configuration

h2. I installed the Network license, but the Trial license still runs. How can I fix this?

*Answer:* The Trial [license|kb:Licensinglservrc - license file] will be used until it expires, then the software will retrieve the [Network license|kb:Network license]. Rather than waiting for the Trial license to expire, the Network license may be pulled through either of the following procedures:

* For [SAP2000|sap2000:home] versions up to V14, and [CSiBridge|csibridge:home] up to V15.0.1, delete or remove the Trial license file (lservrc) from the Standalone installation folder.

* For SAP2000 V15.0.0\+ and CSiBridge V15.1.0+, replace the lservrc Trial license file with a dummy lservrc file which contains anything. Otherwise the Trial license file will be automatically recreated when deleted to prevent a Trial license file from overwriting a Network license file during upgrade.

{hidden-content}
*Related Emails:*
* {email:from=rs|to=ok|date=12/1/2010|subject=Deleting trial license to pick up network license|comment=Suggest to delete trial license file to pick up network license.|id=6357568} \\
* {email:from=mw|to=ok|date=8/2/2011|subject=Force the program to pull the network license for CSiBridge V15.1.0+|comment=Latest information from mw.|id=7636448}

*Related Incident:*
* {incident:no=36388|comment=The program will automatically broadcast for network license when the trial license expires.}
{hidden-content}