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h1. Overview

Web-activated licensing starts with the sales order. As a part of the sales order, the user needs to provide a licensing contact. As soon as the order is complete, the licensing contact receives an [Activation Key|kb:Activation key] by email that they enter into the software during or after the installation process.

More specifically, the user runs a license activation tool that is provided with the installation and copy/pastes in the key. This tool then generates a locking code, transmits it over the internet to a license generation server, which in turn sends a license file back to the user’s machine and adds it to the installation.

The locking code is based on multiple hardware characteristics. Computer Key (USB key) is no longer needed or supported for Web-Activated licensing. 

h1. License activation, deactivation, reactivation and renewal 

Network licensees run the [NetKey|kb:NetKey.exe] license activation tool to activate, deactivate, reactivate, and renew their web-activated license on the license server. This tool can be found in the Sentinel RMS 8.5 Utilities installation folder, and a shortcut is provided on the Windows Start menu. The activation key is only required to activate or reactivate a license. Users should always deactivate their licenses before uninstalling the Sentinel RMS 8.5 Utilities. 

h1. Troubleshooting network license problems

Please refer to the [Licensing errors and their resolution|kb:Licensing errors and their resolution] article for troubleshooting instructions specific to each error code.

The methods for diagnosing and solving licensing problems for web-activated licensing remain the same as for conventional licensing.

Please refer to the [Network license (conventional)|kb:Network license (conventional)#Networklicense(conventional)-Troubleshootingnetworklicenseproblems] page for troubleshooting instructions.

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Related emails:
* {email:date=10/26/2012|from=bm|to=of|subject=web-activated licensing|comment=|id=9896004}
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