Error # 20 indicates that a request to update the license has failed.
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Troubleshooting and resolution
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- The hardware key, or the port to which it is attached, may have become corrupted. In this case, send us the locking code of the computer with the license server and we will send you a temporary license in exchange. Echoid.exe can be run on the license server to retrieve the computer locking code. If the temporary license resolves the error, you may send us the key to be replaced.
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